khipp (collectively, “we,” “us,” “our”) respect your privacy and are committed to protecting the personal information we hold about you. This Privacy Policy explains our practices with respect to personal information we collect and process about you. This includes information we collect through our websites, together with all products and services we may offer from time to time via our website, or otherwise through your interactions with us (the website, products, services, collectively, the “Services”).

• Scope

Please review the following to understand how we process and safeguard personal information about you. By using any of our Services, and/or by voluntarily providing personal information to us, you acknowledge that you have read and understand the practices contained in this Privacy Policy.

• Changes to this Policy

We reserve the right, at any time, to modify, alter, and/or update this Privacy Policy, and any such modifications, alterations, or updates will be effective upon our posting of the revised Privacy Policy. Your continued use of the Services following our posting and/or your acknowledgement of any revised Privacy Policy will constitute your acknowledgement of the amended Privacy Policy.

• Relationship to Terms

This Privacy Policy is subject to the Terms and Conditions that govern your use of the Services. This Privacy Policy applies regardless of the means used to access or provide information through the Services.

• Third-Party Controllers

This Privacy Policy does not apply to information from you processed by third parties for their own needs acting as data controllers (including via their services, websites or advertisements) as part of or associated with the Services. The collection or receipt of your information by such third parties is subject to their own privacy policies and practices and under no circumstances are we responsible or liable for any third party’s compliance therewith.

• Who Controls Your Data

In connection with your use of the Services and the data processing activities described in this Privacy Policy, we act as a data controller. This means that we determine the purposes and means of the processing activities of your data as described below.

• Overview of Categories

• When you provide it to us directly;
• Automatically through logging and analytics tools, cookies, pixel tags, and as a result of your use of and access to the Services; and
• From third-party sources, including service providers such as Google.

• Choices about Information

You have choices about certain information we collect. When you are asked to provide information, you may decline to do so; but if you choose not to provide information that is necessary to provide any aspect of our Services, you may not be able to use those Services.

• Non-identifiable Data

We may also collect non-identifiable data that is treated as personal information only when stored with identifiable data.

• When You Provide Information

We collect personal information when you provide it to us, including through website forms, placing orders, signing up for text messages, or contacting us with questions.

• Account Registration and Orders

You may choose to sign up for an account by providing your first and last name, email address, and password. When you place an order, you must provide information necessary to process the request, including email address, name, billing address, shipping address, payment information, telephone number, and any other optional information you provide.

• Contact and Support

If you contact us with questions or complaints, including through “Live Chat,” we collect sufficient information to respond.

• Logging, Analytics, and Tracking

When you browse or use the Services, we utilize logging and analytics tools to collect information such as device characteristics, unique device IDs, language settings, performance data, network provider, and IP address.

• Cookies and Pixel Tags

Technologies such as cookies and pixel tags allow us and third parties to store information locally, identify your device, and track activities across websites. Log files and analytics (including Google Analytics) may record the pages you visit, the time spent, and general referring information.

• Purposes of Processing

• Business operations (communication, fulfilling orders, providing services, improving Services, complying with legal requirements);
• Marketing our products and services.

• Legal Bases

Processing is based on: consent, legitimate interests, contract performance, and legal obligation.

• Operational Purposes

• Providing information tailored to your requests and delivering products;
• Operating, maintaining, and improving the quality and security of the Services;
• Compliance with laws and governmental requests;
• Protecting our rights, property, health and safety and those of users;
• Other purposes permitted by law.

• Purpose / Legal Basis

• Management of your customer account — Contract performance
• Managing commercial relationship (orders, services) — Contract performance
• Managing customer requests — Legitimate interest
• Operating and improving Services — Legitimate interest
• Litigation and dispute management — Legitimate interest

• Recipients

We disclose personal information to service providers assisting us in carrying out your requests, and to partners in aggregate, non-identifiable form for business development. Text messaging opt-in data is not shared with any third parties.

• Legal and Safety Disclosures

We may also disclose personal information when required by law, in response to authorities, or to protect the integrity of the Services or the safety of users.

• Security Measures

We employ reasonable safeguards to protect personal information through physical, administrative, and technical measures.

• No Absolute Guarantee

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted via the Internet or stored within our systems.

• Retention Periods

We retain personal information for as long as necessary for processing purposes, legal compliance, dispute resolution, and protection of rights and safety.

• Archiving and Deletion

After primary purposes end, information may be archived for legal or regulatory reasons. Subsequently, it will be anonymized, deleted, or archived as permitted by law.

• Rights You May Have

• Knowing whether we process your information;
• Knowing what information we process;
• Knowing the source of the information;
• Accessing, modifying, or correcting your information;
• Knowing with whom information has been shared;
• Withdrawing consent where applicable;
• Requesting restriction or objecting to processing;
• Filing a complaint with a supervisory authority.

To exercise these rights, contact us using the information provided at the end of this Policy.

• Minors

Children under 18 are not permitted to use the Services. We do not knowingly collect data from children under 18.

• External Links

We may reference or link third-party services. Their privacy practices are not controlled by us and are not covered by this Privacy Policy.

• Change of Ownership

In the event of a future sale or transfer of business assets, personal information may be disclosed to potential or actual purchasers.

• Tracking Signals

We use analytics systems that may process information about activities across websites. We do not currently respond to browser “Do Not Track” signals.

• Questions & Requests

If you have any questions or complaints about this Privacy Policy or how we process personal information, or wish to exercise your rights, please contact us at: [email protected].